ServiceFlow AI Assistant

01The problem

Service businesses lose customers between 'just looking' and a booked slot: people are unsure which service fits them and wait for replies.

02The approach

An assistant that talks with the customer first, recommends a service, and only then prepares a booking request as a clear draft, so nothing is sent or booked by accident.

03What I built

1. Smart consultation that guides undecided customers with a short recommendation and a few qualifying questions before scheduling
2. Dynamic service tiers: pricing, duration and booking details update when the customer switches, for example from Standard to Premium
3. Guarded booking flow with an explicit draft state, shown as not sent or booked until confirmed
4. Time-zone awareness: appointments appear in the customer's preferred time zone
5. Service cards with duration and price, and a chat box with a voice option
6. Built on AgentPlace with a GPT engine

04What changed

• Undecided customers get a short recommendation instead of a long menu
• Price, duration and booking details stay correct as the conversation changes
• Customers see a clear draft and confirm it before anything is booked
• Appointment times match the customer's own time zone